TERMS & CONDITIONS

Luke Allder trading as “Infiniti Detailing”
Mobile Vehicle Detailing Services

Last Updated: February 2026

These Terms & Conditions apply to all mobile detailing and valeting services provided by Luke Allder trading as Infiniti Detailing (“Infiniti Detailing”, “we”, “us”, “our”).

By booking a service with Infiniti Detailing, you agree to these Terms.

1. About Our Services

Infiniti Detailing provides professional mobile vehicle detailing services at a location chosen by the customer, subject to suitability and access.

We aim to deliver high-quality results using safe methods, professional products, and reasonable care and skill. However, we do not guarantee that:

Results will meet individual expectations,

All defects or staining can be permanently removed,

Services will meet any specific industry standard.

2. Mobile Service Requirements

As a mobile service provider, the following conditions must be met before we can carry out work:

You agree to:

Provide a safe, legal, and accessible location.

Ensure sufficient working space (minimum 50cm clearance around the vehicle).

Ensure the area is safe for equipment use.

Inform us in advance of any access restrictions.

Remove all personal belongings, valuables, bulky items, and child seats before our arrival.

Provide access to a power supply if required (unless otherwise agreed).

Allow a 2-hour arrival window from your scheduled booking time due to traffic, weather, or previous job delays.

If access is unsafe or unsuitable, we reserve the right to cancel or reschedule the appointment, and cancellation fees may apply.

3. Bookings & Payment

All bookings must be paid in advance unless agreed otherwise.

Payment methods include debit/credit card, bank transfer, or other methods stated on our website.

A booking is not confirmed until payment has been received.

We reserve the right to refuse or cancel bookings at our discretion.

4. Pricing

All prices are listed in GBP (£).

Prices are based on vehicle size, type, and condition.

If a vehicle is significantly larger or in worse condition than described at booking, we reserve the right to:

Adjust the quoted price; or

Decline the service.

Prices are subject to change without notice.

5. Customer Responsibilities

Before we begin work, you must:

Disclose any known damage, weaknesses, or defects.

Inform us of any electrical faults or warning lights.

Ensure your vehicle battery is in good condition.

Remove all valuables (we are not responsible for loss or damage to items left inside).

Have a spare set of keys available.

Child seats and booster seats must be removed and refitted by you. We will not refit them.

You are responsible for insuring your vehicle at all times.

6. Paintwork & Surface Risks

Satin, Matte & Wrapped Vehicles

Vehicles with satin or matte paint finishes, or vinyl wraps, are detailed entirely at the owner's risk. Due to the specialist nature of these finishes, we accept no liability for damage.

Older or Repainted Vehicles

Vehicles over 3 years old, or with non-original/repaired paintwork, may have weakened lacquer or materials. Services are performed at the owner’s risk where deterioration exists.

Pre-Existing Damage

We are not liable for pre-existing damage including stone chips, scratches, worn trim, faded plastics, loose badges, or deteriorated materials.

7. Engine Bay Cleaning (At Owner’s Risk)

Engine bay cleaning is performed strictly at the customer’s own risk.

You must inform us of:

Alarms or immobilisers

Electrical issues

Loose wiring or connections

Split hoses

Engine management lights

Any known mechanical issues

Water exposure and cleaning agents may affect sensitive components. We accept no liability for mechanical or electrical issues arising after engine bay cleaning.

We are also not responsible for staining beneath the vehicle caused by oil leaks or contamination exposed during cleaning.

8. Battery Disclaimer

We are not responsible for battery issues occurring during or after cleaning.

Many vehicles activate electronic systems when doors are opened, which may drain weak batteries. Ensuring battery health is the customer’s responsibility.

9. Odour Removal Disclaimer

While our interior detailing services include deep cleaning, extraction, steam treatment, and sanitisation, we do not guarantee permanent odour removal.

Persistent odours may indicate issues requiring replacement of interior components such as carpets, headliners, or cabin filters.

10. Liability

We will perform services with reasonable skill and care.

However, Infiniti Detailing shall not be liable for:

Loss or damage to the vehicle unless caused directly by proven negligence.

Loss of valuables left in the vehicle.

Mechanical or electrical faults arising during or after service.

Damage caused by pre-existing defects.

Seizure of the vehicle by police, HMRC, or other lawful authorities.

Where liability is proven, it will be limited to the value of the service provided.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

11. Cancellation & Rescheduling Policy

We understand plans can change.

Cancellations within 24 hours of your booking: 50% charge.

Cancellations within 3 hours of your booking: 100% charge.

12. Complaints

Any concerns must be raised immediately upon completion of the service and before we leave the location.

Once keys are returned and the job is marked complete, the service is considered accepted.

We will be given reasonable opportunity to rectify any issues.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.